Terms

We are committed to providing you with an exceptional shopping experience. To ensure transparency and ease of transactions, please review our Returns and Shipping Policy below.

Shipping Information:

  1. Shipping Locations: We currently ship our products within the Philippines.

  2. Shipping Times: We aim to process and ship your order within 5-7 business days. You will receive a shipping confirmation email with tracking information once your order is on its way. Shipping times may vary depending on your location; however, we strive to get your order to you as quickly as possible.

  3. Shipping Fees: Shipping fees are calculated based on your location and the weight of your order. You can view the shipping costs at checkout before finalizing your purchase.

  4. Free Shipping: We offer free shipping on orders over PHP5,000.00. Please note that this offer may be subject to change, so check our website or contact our customer service for the most up-to-date information.

  5. Order Tracking: You can track your order using the provided tracking number on our website or through the shipping carrier's website.

Returns and Exchanges:

  1. Return Eligibility: we take pride in providing you with high-quality products and ensuring your satisfaction with your purchase. If you receive a damaged item, please follow our Return Policy for Damaged Items to receive prompt assistance:

    Return Process:

    • Contact our customer service team at @NEWKIDONTHEBLOCK_PH INSTAGRAM or Customer Service 09661500212 to initiate the return process. Please provide your order number and a brief reason for the return.
    • We will provide you with a return authorization and shipping instructions.
    • Once we receive the returned items and inspect them, we will process your refund or exchange.

  3. Refunds: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.

  4. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

Contact Us:

If you have any questions, concerns, or need assistance with returns or shipping, please don't hesitate to reach out to our customer service team at @NEWKIDONTHEBLOCK_PH (INSTAGRAM) or Customer Service 09661500212. We are here to help and ensure that your shopping experience with New Kid on the Block is enjoyable and hassle-free.

Thank you for choosing New Kid on the Block for your fashion needs. We look forward to serving you and providing you with outstanding products and service.

Note: Please refer to our website or contact our customer service for the most up-to-date information on our Returns and Shipping Policy, as policies may be subject to change.